We answer breakdown calls the same way we answer the first enquiry.
A separation or pumping failure rarely waits for business hours. ADEN maintains a round-the-clock breakdown line covering both mechanical faults and electrical/control-system issues, so a stopped machine gets a qualified answer immediately rather than a callback the next day.
What our support covers
Pre-purchase consultation
Our engineering team reviews the process — media, throughput, duty cycle — before recommending a centrifuge or pump size, rather than starting from a catalogue part number.
Installation & commissioning
On-site support to get new equipment running to its rated specification, with the operating team walked through maintenance points before we leave.
Breakdown response
A 24/7 line for mechanical, electrical and control-system faults, staffed to get a stopped line moving again with minimum lost production time.
Spares & wear parts
Baskets, seals, liners and drive components sourced to the original build specification of your machine, not a generic equivalent.
Retrofits & upgrades
Where an older machine can be brought up to current duty requirements, we assess and quote the retrofit rather than defaulting to full replacement.
After-sales engineering
Ongoing access to the same engineering team that specified your equipment — for process changes, capacity reviews or plant expansions.